We only accept returns or replacements, if the product is damaged or incorrectly sized. in this case, we'll issue a refund. A full video of the parcel being opened is necessary to initiate the return or replacement process. (we need a full video of unboxing without any pauses for quality check) Without a video of the unboxing process, the product cannot be returned or replaced.

It should start with a 360° view of the intact package from the outside and then proceed to a full unboxing video.

Once we receive and inspect your return, we will notify you of the refund approval. The refund will be issued to your original payment method.

 It may take some time for your bank or credit card company to process and post the refund.

If you receive the wrong product, please record a clear unboxing video showing the incorrect item and the shipping label. Contact our support team within 24 hours of delivery, and we will arrange a replacement or refund as per our policy.