Privacy Policy & Terms of Use

We Value and Protect Your Privacy

Timexel.com ("we", "us", "our") is committed to safeguarding the privacy and security of our users and customers. We follow strict protocols to ensure the confidentiality and integrity of the data stored on our systems. All personal information shared with us is transmitted securely using Secure Socket Layer (SSL) technology.

Access to personal information is limited to employees and authorized third parties who require it to carry out their duties. We do not sell or rent your information to any third parties for marketing purposes without your explicit consent.

By using or accessing our website, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy and our Terms of Use. If you do not agree with these terms, please do not use this website.

At Timexel.com, we ensure a safe and secure shopping experience by using advanced encryption technology, secure servers, and authentication systems to protect your personal and payment information during every transaction. To provide you with a personalized and efficient shopping experience, we collect personal details such as your name, email address, contact number, billing and shipping addresses, and payment information (which is securely handled by trusted payment processors). This information may be shared with payment processors, shipping partners, hosting providers, analytics services, and other third parties who assist in operating our website—each of whom is required to maintain confidentiality and use your data only for its intended purpose. We may also contact you with order updates, promotional offers, or product announcements if you’ve opted in, and you may unsubscribe from marketing communications at any time. You can update, delete, or deactivate your account through your user dashboard. Additionally, our website uses cookies—small text files stored on your device—to enhance your experience by recognizing returning visitors, saving preferences, customizing content and ads, and collecting non-personal data for analytics. While third-party advertisers may also use cookies, their policies govern their usage. You may disable cookies in your browser settings, but doing so could affect some website features. We also gather non-personally identifiable information through server logs, such as IP address, browser type, operating system, date and time of visit, referring URLs, and time spent on our pages. This aggregated and anonymized data helps us understand user behavior, improve our services, and may be shared with partners or advertisers for performance analysis.

Acceptance of Policy

By accessing or using Timexel.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms of Use. If you do not agree with our policies, we advise that you exit the site and refrain from using our services. Continued use of the website constitutes your binding acceptance of the current terms. We recommend reviewing this policy periodically to stay informed about how we protect your data and operate our services.

Information Collection and Usage

To provide a seamless shopping experience, we collect certain personal details such as your name, email address, phone number, and billing/shipping addresses. This information is essential for processing your orders, handling payments, and ensuring accurate delivery. Your data may be shared with trusted third parties, including payment gateways, shipping providers, website service partners, or those helping us analyze user behavior. These partners are contractually obligated to use the data solely for these purposes and keep it confidential.

Communication and Marketing

We may also use your contact information to communicate order updates, promotional offers, and newsletters if you have opted in to receive them. You may unsubscribe from such communications at any time. Additionally, we maintain a record of your past transactions and preferences to enhance your future shopping experiences. You may update, modify, or delete your personal information or cancel your account through your account settings at any time.

Use of Cookies

Our website uses cookies to personalize your visit and improve performance. Cookies are small data files stored on your device that help us remember your preferences, track user activity, and gather statistics to optimize your experience. While most browsers accept cookies by default, you may change your browser settings to reject cookies, although this may affect certain website functionalities. Some third-party advertisers on our site may also use cookies. Please note that our Privacy Policy does not cover the use of cookies by third parties, and we recommend reviewing their policies separately.

Server Logs and Analytics

We also collect anonymous data through server logs, such as IP addresses, browser types, operating systems, the pages visited, referring websites, and the date and time of visits. This information helps us understand how our website is used and improve performance. These logs do not personally identify users and are used solely for analytical purposes. Aggregated data may be shared with partners or investors to help us grow our business, but no individual information is ever disclosed.

Third-Party Websites

Please be aware that our Privacy Policy applies only to Timexel.com. If you follow links to other websites, we advise you to review their privacy policies, as we are not responsible for the practices or content of third-party sites. These external websites may collect data, use cookies, or request personal information independently of us. We do not endorse or make any representations about third-party websites linked from our platform. Your interactions with these third-party services are governed solely by their terms and policies, and we encourage you to exercise caution when navigating away from our site.

Policy Updates

We may revise this Privacy Policy at any time by updating this page. Any changes will be effective immediately upon posting. We encourage users to review the policy regularly. Continued use of the website after any changes signifies acceptance of the updated terms. If significant changes are made, we may notify you via email or website notification. However, it is your responsibility to check for updates. We will never implement changes that reduce the level of privacy protection for previously collected data without obtaining your explicit consent. Our goal is to maintain transparency and uphold your trust in how we handle your data. We are committed to honoring our privacy promises and will not reduce data protection for previously collected information without customer consent.

For any questions, feedback, or assistance, we welcome you to contact us. You can reach our support team via email at support@timexel.com, or by phone at +91 9876543210 (Monday to Saturday, 10 AM to 7 PM, excluding government holidays). Alternatively, you can submit your query through the contact form available on our website. We value our customers and are committed to maintaining transparency, trust, and timely support in all our operations.